Shipping policy
Last updated: September 2026
This Shipping Policy applies to orders placed through BST Aviation Tools, operated by:
BSTECH AVIATION TOOLING S.R.L.
Trading as: BST Aviation Tools
EUID: ROONRC.J2026041382002
CUI / Tax Identification Number: 55011821
Email: contact@bstaviationtools.com
Website: bstaviationtools.com
By placing an order through our online store, you agree to the terms set out below.
1. Shipping Area
BST Aviation Tools currently ships to destinations within the European Union only. We do not currently ship to destinations outside the EU.
Certain islands, remote areas or territories within the EU not served by our courier network may be excluded from delivery or may be subject to additional shipping charges.
If we are unable to ship an order to the delivery address provided, we will contact the customer as soon as reasonably possible.
2. Shipping Carrier
Orders are generally shipped using DPD. Where necessary, BST Aviation Tools may use another suitable courier service.
Delivery is made to the shipping address provided by the customer when placing the order.
BST Aviation Tools does not currently offer customer collection from our premises.
3. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.
Business days do not include Saturdays, Sundays or public holidays in Romania.
Processing time is separate from the courier's transit time.
During periods of unusually high order volume, public holidays or circumstances outside our reasonable control, processing or delivery may take longer.
4. Shipping Costs
Shipping costs are calculated based on factors including the destination, shipment weight, package dimensions and applicable courier tariff.
The applicable shipping charge will normally be displayed during checkout before the order is completed.
The customer is responsible for checking the total order amount, including shipping charges, before confirming the order.
5. Payment and Cash on Delivery
Orders must be paid using one of the payment methods available at checkout.
Cash on Delivery (COD) is not available.
Orders will normally not be dispatched until payment has been successfully confirmed.
6. Delivery Times
Delivery times displayed on our website or otherwise communicated to customers are estimates unless expressly stated otherwise.
Unless otherwise agreed at checkout, goods will be delivered without undue delay and, in any event, no later than 30 days from the conclusion of the contract, in accordance with applicable consumer protection law.
Once a shipment has been handed over to the courier, delivery may be affected by circumstances outside the direct control of BST Aviation Tools, including courier network delays, severe weather, public holidays, transport disruptions or incorrect/incomplete delivery information.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
7. Tracking
Where tracking is available, customers will receive or have access to shipment tracking information after the order has been dispatched.
Tracking information may require some time to become active after the parcel has been collected by the courier.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, telephone number and any other information reasonably required for delivery.
Please verify your shipping details carefully before submitting your order.
If an order cannot be delivered because the customer supplied incorrect or incomplete delivery information, refused delivery without lawful justification, or failed to receive the shipment following the courier's delivery procedure, the customer may be responsible for reasonable additional shipping or re-delivery costs, to the extent permitted by applicable law.
9. Damaged Parcels
Until the parcel is delivered into your possession (or into the possession of a third party, other than the carrier, designated by you to receive it), the risk of loss or damage during transit remains with BST Aviation Tools.
Customers are encouraged to inspect the external condition of the parcel upon delivery.
If a parcel appears damaged, crushed, opened, punctured, wet or otherwise visibly compromised, please document its condition before or immediately after opening it.
If an order arrives damaged, please contact us as soon as reasonably possible at contact@bstaviationtools.com and provide:
- your order number;
- a description of the damage;
- 2–3 clear photographs of the damaged parcel, including the external packaging;
- a photograph showing the shipping label where possible; and
- clear photographs of any damaged products or contents.
Please retain the original packaging and damaged goods until the claim has been assessed, as the courier may require them for inspection.
Providing this information allows BST Aviation Tools to investigate the shipment with the courier and resolve the matter more efficiently.
Failure to report transport damage immediately does not remove any mandatory statutory rights available to the customer under applicable consumer law.
10. Lost or Delayed Shipments
If tracking indicates an unusual delay or if a parcel appears to be lost, please contact us at contact@bstaviationtools.com.
We will investigate the shipment with the courier.
A shipment will only be treated as lost after this has been established in accordance with the applicable courier procedure or where otherwise required by law.
11. Returned-to-Sender Shipments
If a parcel is returned to BST Aviation Tools because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to receive the shipment or unjustified refusal of delivery, we may contact the customer regarding re-delivery.
Reasonable additional delivery costs resulting from circumstances attributable to the customer may be charged to the customer where permitted by applicable law.
This provision does not affect a consumer's statutory right of withdrawal or other mandatory consumer rights.
12. Contact Information
For questions concerning shipping or delivery, please contact:
BSTECH AVIATION TOOLING S.R.L.
Email: contact@bstaviationtools.com
Phone: +40742926123